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No items shall be returned to SATO Technology without an RA NO.
RA No. are obtained through the Internet.
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RA No. are only valid for 30 days from date of issue for
detective products.
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RA forms must be completed in full and faxed to SATO Technology
for approval.
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All defective returns must have supporting documents showing
proof of purchase from SATO Technology or a relevant invoice no.
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All defective goods must be properly packed when returned (i.e.
Anti-static bag, form)
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SATO Technology will reject any return goods that have
sustained physical damage due to poor packaging or handling and thus warranty
will be void on these products. Approved RA number do not mean the goods are
accepted by SATO Technology and SATO Technology has the right to reject any
physical damage or out of warranty goods at any time.
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if item is returned to SATO Technology but no fault is found
after testing, then the customer is responsible for freights and handling
charges incurred and a service fee may also apply.
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If customers return goods to SATO Technology for the reason of
cancellation, goods MUST be in original re-sellable condition. SATO Technology
cannot accept cancelled orders in non-sellable condition.
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For cancellation of order (within 14 days), credit notes will
reflect the price shown on the customer's purchase invoice. 10% restocking fee
will be applicable.
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For any cancellation of wrong sales, goods must be returned
within 3 working days after allocation of RA no. otherwise goods will be
rejected.
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There will be a handling fee of $30 for the Hard Drive that
wasn't distributed by SATO Technology.
